In Logistics, adaptation is key. Maersk, a leader in the industry, announces a strategic adjustment in response to shifting market conditions. This blog explores the implementation of a mandatory surcharge for both export and import cargo management and its implications for customers and logistics service providers alike.

The Promise of a Single Point of Contact

The Surcharge Details:

Tariff Rate: USD 35 per container for both export and import cargo.

Effective Date:

Non FMC containers: Effective from May 15, 2024, based on the Estimated Time of Departure (ETD).

FMC containers: Effective from May 20, 2024, based on the Estimated Time of Departure (ETD).

Applicability:

Export shipments from the Nordic countries (Denmark, Sweden, Norway, Finland, Estonia, Latvia, Lithuania), excluding Reefers and OOG (Out of Gauge) containers.

Import shipments into the Nordic countries, excluding Reefers and OOG containers.

Coverage for Export Cargo Management:

Booking management, including exceptions handling, notifications, and coordination of Inland Haulage and customs (if purchased with Maersk).

Allocation management to enhance customer experience, with a focus on forecast follow-up and exceptions handling.

Provision of a single point of contact in Customer Experience for streamlined communication.

Coverage for Import Cargo Management:

Inbound cargo management, encompassing notification, exception handling, and cargo release.

Coordination of Inland Haulage and customs (if purchased with Maersk).

Single point of contact in Customer Experience for enhanced support.

Central to Customer Satisfaction:

At the heart of Maersk's announcement lies a pivotal promise—a single point of contact for customers. Within Maersk's Customer Experience team, this dedicated liaison ensures seamless communication and personalized support throughout the entire cargo lifecycle.

Streamlining Processes for Enhanced Experience:

From managing bookings and allocations to coordinating inland moves and customs, the single point of contact initiative aims to streamline processes and elevate the customer experience. This commitment underscores Maersk's dedication to providing unparalleled service in an ever-changing industry.

Towards Efficiency and Accountability

For logistics service providers, Maersk's initiative signifies a shift towards greater efficiency and accountability. By consolidating communication channels, Maersk seeks to reduce complexities and facilitate smoother interactions, ultimately enhancing service delivery and bolstering customer satisfaction.